2023-24 Real Madrid Dragon Special Edition Shirt Top Kit - Purple

Shipping policy
No matter where you are, we are committed to providing you with the best transportation options. We serve dozens of customers around the world every day, while ensuring that we always provide you with the highest level of response.


verification

After confirming your order, we will send it to you via confirmation email. By confirmation, in principle, the order will not be cancelled during this period, considering that the processing process has begun, but we will try our best to contact you by email or phone to find a good solution.

Processing

All orders will be processed within 1-3 business days. We do not ship or deliver orders on weekends or holidays. If we encounter a large number of orders, the shipment may be repeated for several days. Please allow extra shipping days. If your order is delayed significantly, we will send you an email in time.

transport

Delivery time: This is the time it takes for an item to arrive from our warehouse to its destination. As well as calculate the shipping cost for your order and display it at checkout.Shipping time: 

1: Free Shipping (14-21 Business Days)

2: Standard Shipping (7-14 Business Days)

Shipping Method Shipping Time Costs (all countries)
Standard Shipping  7-14 Days Business Days - £10
Free Shipping 14-21 Days Business Days - No condition limit
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
For orders sent to Honduras, please note: You must be of legal age (+18 years), must have RTN (Tax id) to clear the shipment once it arrives to Honduras. Your shipments will be held by the Honduran customs for their respective process of release and payment of duties and taxes (Additional cost will be associated).
Orders sent to Kenya may be charged with tariffs according to the policy of Kenya Customs. If you have any question, please contact us.
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
(Algeri、Bangladesh、French Guiana、Monaco、Mongolia、Netherlands Antilles、Samoa 、San Marino、Tajikistan)


Delivery confirmation and delivery

Once your order has a tracking number for shipping, you will receive a shipping confirmation email containing the tracking number. The tracking number will be activated within 24 hours.

1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non Reoria products.
7. When we send a defective/broken product, we will send a free replacement to our customer service upon confirmation.
8. If the product is not damaged but the customer wishes to return it because they have changed their mind about the purchase, you can simply pay the shipping costs and send it back to us and we will re-issue it to you free of charge.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@reoria.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


For All Customers,

We'll issue your refund or exchange within approximately 3-5 Business Days of receipt.
Refunds typically appear on your credit card statement within 12 business days.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.